Exchanges and returns

Exchanges and returns

Private consumers have fourteen (14) calendar days to return, at their own expense, the Product(s) they have ordered without payment of any fine and without giving any reason.  This period starts on the day after the delivery date of the order.  The Product(s) must be returned in the original packaging and conditioning to the following address: NV MARTIN VAN CLEVEN, NIJVERHEIDSSTRAAT 1, Zone B1, in 8650 HOUTHULST (Belgium).

However, products on order that we do not have in stock cannot be returned or exchanged.

Proof of return from bpost or the Trefpunt must be compulsorily validated.  All information regarding returns are also stated on the back of the delivery notes.

If the above conditions are met, NV MARTIN VAN CLEVEN undertakes to refund the Buyer, within thirty (30) days after NV MARTIN VAN CLEVEN has received the parcel (the date of receipt by NV MARTIN VAN CLEVEN shall serve as notice to NV MARTIN VAN CLEVEN of the fact that the Buyer has exercised his right to waive the purchase), the amounts paid by the Buyer, with the exception of the costs of returning the Products to NV MARTIN VAN CLEVEN, which shall remain at the expense of the Buyer.


Articles paid with ecocheques cannot be refunded.  In the event of a return, the Buyer may exchange the item for another item that can be paid for by ecocheque.  A Gift Card from NV MARTIN VAN CLEVEN, once purchased on the website, cannot be the object of a return, or refund, in any form whatsoever.

Upon refund by NV MARTIN VAN CLEVEN, the buyer will not be refunded the transaction fees charged by Mollie, PayPal or other providers and the shipping costs charged by us.